Last updated: 28 Feb 2026
Welcome to SNOWBERRY. These Terms and Conditions govern your use of our website, products, and services. By accessing or purchasing from us, you agree to these terms. Please read them carefully.
1. Agreement to Terms
By using our services, you confirm that you accept these Terms and Conditions. If you do not agree, please refrain from using our website or purchasing our products.
2. Eligibility
You must be at least 18 years old or have parental/guardian consent to use our services.
3. Products and Availability
At SNOWBERRY, we strive to provide high-quality ice cream products. However:
- Product availability may vary by location
- Seasonal or limited-edition flavors may be discontinued without notice
- We reserve the right to limit quantities per order
4. Pricing and Payments
- All prices are listed in applicable currency and may change without notice
- Payments must be made through approved methods (credit/debit cards, UPI, etc.)
- Orders will only be confirmed after successful payment
5. Order Cancellation
- Orders can only be canceled within a limited time after placement
- Once an order is prepared or dispatched, cancellation may not be possible
- We reserve the right to cancel orders due to unforeseen circumstances
6. Delivery Policy
- Delivery timelines are estimates and may vary due to traffic, weather, or demand
- Customers must provide accurate delivery details
- Failed delivery attempts due to incorrect information may not be eligible for refund
7. Refund Policy
Due to the perishable nature of our products:
- Refunds are only applicable for damaged, melted, or incorrect items
- Claims must be raised within 24 hours of delivery
- Supporting evidence (photos/videos) may be required
8. Allergens and Food Safety
Our ice cream products may contain or come into contact with:
- Milk, nuts, soy, and other allergens
Customers are advised to:
- Check ingredient details before ordering
- Inform us of any allergies when placing special orders
We are not liable for allergic reactions caused by failure to review ingredients.
9. Intellectual Property
All content on the SNOWBERRY platform, including logos, images, and text, is owned by us and protected by intellectual property laws. Unauthorized use is strictly prohibited.
10. User Conduct
You agree not to:
- Misuse our services
- Engage in fraudulent activities
- Interfere with website functionality
11. Limitation of Liability
SNOWBERRY is not responsible for:
- Indirect or incidental damages
- Delays beyond our control
- Improper storage of ice cream after delivery
12. Privacy Policy
Your personal data is handled in accordance with our Privacy Policy. By using our services, you consent to data collection and usage as outlined.
13. Modifications to Terms
We may update these Terms at any time. Changes will be effective immediately upon posting. Continued use of our services indicates acceptance of the revised terms.
14. Governing Law
These Terms and Conditions shall be governed by the laws applicable in your region.
15. Contact Information
For any questions or concerns, please contact us:
- Email: info@snowberryfranchise.com
Thank you for choosing SNOWBERRY – where every scoop is a delight!